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Refund and Returns Policy | OMG Oils

Refund and Returns Policy

Refunds

Customers have the right to return their order within 7 working days of receiving their goods for any or no reason. Where the customer exercises their right to cancel an order, the product costs only will be refunded within 30 days of receipt of returned goods as we do not refund postal charges. All returned products will be refunded or exchanged provided they have not been used.  Postage costs will only be refunded if goods received were incorrect, faulty or damaged upon receipt, photographic evidence will be required to support a claim.

Any returned items must be received within 30 days of purchase to qualify for a refund or replacement. Any goods returned more than 30 days after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of. If the rare occasion occurs whereby the customer receives an incorrect item, OMGoils.com will, upon receipt of the returned incorrect item, send the correct item and refund the return postage.